Frequently Asked Questions

ABOUT PIXIEYOU

PixieYou is a premium haircare brand designed for kids ages 3 and up and the families raising them. Our products are created to help cleanse, soften, hydrate, detangle, and manage hair across every stage of growth, from early childhood through the tween years.

PixieYou was built for modern family routines, combining gentle formulas, elevated textures, playful design, and ingredients selected for both performance and everyday use.

We believe every child deserves haircare that actually works without compromising on safety or experience. PixieYou was created to make daily hair routines easier, softer, and more enjoyable for kids and parents alike, with formulas that are gentle enough for growing hair and elevated enough for modern families.

Most kids haircare was built for the shelf, not for the routine. PixieYou was created for a new generation of families who expect more: better ingredients, better textures, better results, and packaging parents actually want in their homes.

We focus on gentle everyday cleansing, lightweight hydration, easier brushing and detangling, modern fragrances, thoughtfully selected ingredients, and formulas that feel premium without being complicated.

WHO IT'S FOR

PixieYou is designed for children ages 3 and up, supporting every cycle and stage of hair growth as kids grow and their hair changes over time.

Our products were developed to work for toddlers transitioning into longer hair routines, school-age children with active lifestyles, and tweens developing independent haircare habits.

Yes. While PixieYou was designed for kids, many parents and teens use the products as part of their own routines. The formulas were intentionally created to feel elevated, modern, and lightweight enough for the whole family.

PixieYou was developed for multiple hair textures and routines, including straight, wavy, curly, coily, fine, thick, and long hair prone to knots and tangles.

Yes. PixieYou products were developed to support curls while helping improve softness, hydration, slip, and manageability. Our conditioner, leave-in conditioner, and detangler are especially designed to reduce knots, improve brushing, support softer curls, reduce dryness and frizz, and make styling easier for parents and kids.

Yes. PixieYou was designed to help support softness and manageability for longer hair that may be more prone to knots and tangles.

INGREDIENTS AND SAFETY

PixieYou formulas combine gentle cleansers, conditioning ingredients, proteins, oils, humectants, and botanical extracts selected to support soft, manageable hair. Depending on the product, ingredients may include Watermelon Seed Oil, Strawberry Seed Oil, Jojoba Oil, Coconut Oil, Shea Butter, Aloe Vera, Green Tea Extract, Panthenol (Vitamin B5), and Plant Proteins and Amino Acids.

Our ingredient philosophy focuses on balancing performance, softness, hydration, and manageability for growing kids and busy family routines.

Watermelon Seed Oil and Strawberry Seed Oil are the hero ingredients of the PixieYou brand. Both are lightweight, fast-absorbing botanical oils that help support softness, hydration, and manageability without weighing hair down. They were chosen not only for their performance but because they represent the playful, fresh identity of the brand in a way that is meaningful and functional.

Botanical ingredients are naturally derived from plants, fruits, seeds, flowers, and leaves. In haircare, they are commonly used to help support softness, hydration, smoothness, manageability, and conditioning. PixieYou uses carefully selected botanical ingredients to create formulas that feel gentle while still performing well for everyday family routines.

Plant proteins and amino acids are commonly used in haircare formulas to help support softer-feeling, smoother, and more manageable hair. They work by helping to strengthen and coat the hair strand, improving texture and reducing breakage over time.

Yes. PixieYou formulas are sulfate-free and designed to cleanse gently without stripping the hair. Many parents prefer sulfate-free kids shampoo because it helps maintain softness and reduce dryness, especially for curls and textured hair.

Sulfate-free shampoos are gentler on the scalp and hair shaft, which matters especially for curly hair, dry hair, sensitive scalps, and everyday washing routines. They clean effectively without the harsh stripping effect that can leave kids' hair feeling dry or brittle.

Our conditioner formulas are silicone-free and paraben-free.

Yes. PixieYou products are cruelty-free.

Our products are formulated to be gentle and suitable for regular use. As with any cosmetic product, we recommend patch testing before full use if your child has a history of scalp sensitivity or known allergies.

Yes. PixieYou products contain fragrance designed to create a soft, playful, and elevated experience. The fragrances used in our formulas are selected to feel clean and modern while remaining suitable for kids and everyday family routines.

All PixieYou formulas are developed and produced in the United States using globally sourced ingredients and botanicals selected for quality, safety, and performance.

KIDS HAIRCARE EDUCATION

Yes. Kids' hair and scalp need regular care to stay clean, hydrated, and manageable. Unlike adult hair, children's hair is constantly growing and changing in texture, density, and length, especially between ages 3 and 12. A simple routine with a gentle shampoo, a conditioner, and a detangler or leave-in is all most kids need to build healthy habits that last.

Children can start a basic haircare routine as early as age 3. Starting young helps build consistency, makes brushing less stressful, and supports healthier hair over time. The routine does not need to be complicated: cleanse, condition, and detangle is enough for most kids.

Sometimes, but it is safer to stick with products made specifically for kids. Adult formulas often include active ingredients, stronger cleansers, and heavier conditioning agents that are not designed for developing hair and scalps. Products made for young hair are tested and formulated with those needs in mind.

Hair washing frequency depends on hair texture, activity level, styling routine, scalp condition, and curl pattern. Many children benefit from washing 2 to 4 times per week, while others may prefer more frequent gentle cleansing depending on their needs and lifestyle.

A simple routine works best for most kids.

Step 1: Cleanse gently with shampoo Step 2: Hydrate with conditioner Step 3: Apply leave-in conditioner or detangler Step 4: Brush gently starting from the ends and working upward Step 5: Protect hair from excessive dryness and heat

Around ages 10 to 12, kids can begin to adjust their routine based on their hair type and any specific concerns like oiliness or dryness.

A rinse-off conditioner is used in the shower and washed out after a few minutes. A leave-in conditioner stays on the hair after washing to help maintain softness, hydration, manageability, and smoother brushing throughout the day.

Children's hair can become tangled from sleep and movement, swimming, dryness, curly or textured hair, friction from clothing, wind, and outdoor activities. Using hydrating conditioners and detanglers regularly can help improve softness and reduce knots over time.

PixieYou products were created to help with tangled hair, dry hair, difficult brushing, frizz and flyaways, everyday softness, curly hair manageability, and hydration for growing hair.

PRODUCT QUESTIONS

The PixieYou Detangler Spray helps reduce knots, improve manageability, make brushing easier, support softness, and reduce frizz and flyaways. The formula was designed to feel lightweight and non-sticky on both wet and dry hair.

Yes. The PixieYou Detangler Spray can be used on damp or dry hair throughout the day, making it easy to use as part of the morning routine or anytime hair needs a reset.

Spray evenly onto damp or dry hair and gently brush through from ends to roots. For best results, separate hair into sections, apply detangler evenly, start brushing from the ends, and work upward gradually.

Yes. PixieYou products were designed to help support smoother, softer, more manageable hair while reducing dryness and flyaways.

Yes. PixieYou products were specifically developed to improve slip and softness to help make brushing easier and more comfortable for kids, including children with curly, thick, or tangle-prone hair.

ORDERS AND SHIPPING

We work quickly to process and ship orders as soon as possible. Once your order ships, you will receive a confirmation email with tracking information.

Shipping costs are calculated at checkout based on your location and order size.

Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow 24 to 48 hours after shipment for tracking information to update in the carrier's system.

Please contact us at hello@pixieyou.com and we will make it right as quickly as possible. Include your order number and a brief description of the issue.

We recommend waiting one additional business day, as some carriers mark packages as delivered slightly before they arrive. Check around your property and with neighbors. If your order has still not arrived, please contact us at hello@pixieyou.com and we will help.

RETURNS AND EXCHANGES

Our goal is for every customer to feel happy with their purchase. If something is not right, please contact us at hello@pixieyou.com.

We do not offer direct exchanges, but please reach out to us and we will work with you to find the best solution.

Certain items may be marked as final sale before checkout and may not be eligible for returns or exchanges. Details will be noted on the product page.