RETURN AND REFUND POLICY
We hope you love your PixieYou order. If something does not work out, we accept returns of eligible products within 7 days of delivery.
RETURNS
To qualify for a return, the product must be:
Unopened, unused, and fully sealed
In its original packaging
Returned with proof of purchase
To request a return, contact hello@pixieyou.com with your order number. Returns must be approved before they are sent back. Products returned without authorization may not be accepted.
A prepaid return shipping label will be provided for approved returns. A $10 return shipping fee will be deducted from your refund.
The original shipping charge is nonrefundable.
REFUNDS
Once your return is received and inspected, we will confirm whether it has been approved.
Approved refunds will be issued to the original payment method, minus the $10 return shipping fee. Please allow up to 10 business days for PixieYou to process the refund. Your bank or payment provider may require additional time for the refund to appear.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, defective, missing, or incorrect, contact hello@pixieyou.com within seven days of delivery. Please include your order number and photographs of the item, packaging, and shipping label when applicable.
After reviewing the issue, we may provide a replacement or refund. You will not be charged a return shipping fee when the issue was caused by PixieYou or occurred during delivery.
ITEMS THAT CANNOT BE RETURNED
We cannot accept returns of:
Opened, used, or unsealed personal care products
Products without their original packaging
Gift cards
Promotional gifts or complimentary products
Items marked as final sale
We do not offer exchanges. You may return an eligible product and place a separate order for the product you prefer.
INTERNATIONAL ORDERS
Orders shipped outside the United States are final sale and cannot be returned or exchanged, except where required by applicable law.
LEGAL RIGHTS
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or restricted.
Questions may be directed to hello@pixieyou.com.
real routines with a touch of magic
PixieYou is a premium botanical haircare for boys, girls, kids, tweens and teens, and loved by all. Designed for straight, wavy, curly and coily hair, the collection includes Detangler, Leave In Style & Define Cream, Magic Wand, Cloud Brush, Shampoo and Conditioner. Enjoy a softer, more manageable hair and easier everyday routines. Free from phthalates, sulfates and parabens.
Founded by parents. Formulated by scientists.
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